Shipping and Shop Policies

Shipping

Processing time

Varies. Please see each item’s description.

Estimated shipping times

  • United States : 2 – 5 business days (First Class USPS) or 1-3 business days (Priority Mail)
  • Canada: Varies

These are estimates. Once an item leaves me, the shipping carrier assumes responsibility for the timing and ultimate delivery of the package.

Mis-directed, lost, or stolen packages.

I am not responsible for lost or stolen packages. However, if this occurs, please contact me so that we can work together with USPS to file a claim.

Please verify that your shipping address is correct before placing your order. 

If an order is mis-delivered due to an address error, I cannot refund or resend an item until I receive the original item back from USPS. If an order is returned to me due to an address or postal service error, I will contact you to pay the shipping that is needed to send the order to you again, otherwise I will refund your order minus the cost of the original shipping.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

I gladly accept cancellations

Request a cancellation within: 1 hours of purchase

I don’t accept returns or exchanges

But please contact me if you have any problems with your order.

Safety disclaimer

CPSC Certified Products

PLEASE REVIEW EACH ITEM’S LISTED SAFETY RECOMMENDATIONS!

Recommended age 3+
Not for children who will put toys in their mouths

Please be advised that none of my products should be used without parental supervision as the materials used could pose choking or strangulation hazards. Please do not leave any item with an unattended child. Do not allow children to wear these accessories or play with these products while sleeping or while riding in a car seat. Alex and Borrowing Color, LLC are not responsible for any injuries associated with use or misuse of these products once sold. Thank you!

Natural Dye Disclaimer

Naturally dyed products have a unique beauty that can never be captured by modern dye methods. Hours, days and even weeks-worth of work go into every piece. Natural dye produces a โ€œliving color.โ€œ Because of its organic nature, every piece is constantly adapting and evolving throughout its lifecycle. No two are ever alike and no piece will likely maintain its color forever. While color-fastness is sought after throughout the dying process, the lifetime of each piece will be determined by its use (number of washes, exposure to direct light, etc.). Some see these traits as a weakness of sorts, but in actuality, this is the beauty of natural dye! It truly is alive and is meant to be enjoyed for as long as itโ€™s lifecycle lasts.

Don’t see your question here?

Message me with any questions or concerns you may have! It makes me happy when you are happy! ๐Ÿ™‚